SERVICING AND RESOURCES

View Saeco's Domestic Warranty Policy
View Saeco's Commercial Warranty Policy

Our national SAECO repair centre is located at:
100 Mt Eden Road, PO Box 67141, Mt Eden, Auckland

Espressoworkz reccomends that you get your coffee machine serviced anually.

Ph 09 623 0063 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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SAECO Common Faults and Fixes:

Model: Royal

• Problem 1:To Turn off "Descale" message
• Problem 2: "Brew Unit Missing" message
• Problem 3: Coffee too cold
• Problem 4: Machine dumping dry coffee without pouring in the dregs draw
• Problem 5: "Empty Dregs Draw" message wont clear
• Problem 6: Machine wont power on
• Problem 7: Says water tank empty, when clearly full
• Problem 8: Empty Dregs draw
  
• Problem 9: Says "Coffee beans empty" when they are not
• Problem 10: Coffee coming out too slow or not at all
• Problem 11: Machine Says Ventilate
• Problem 12: Automatic milk frother not working

Model: Incanto

• Problem 1:Machine says Ventilate
• Problem 2: Coffee coming out to slow or not at all
• Problem 3: Milk Frother issues

Model: SG200/Rubino200 Vending Machine

•  Problem 1: Error code 5, no water

Model: Idea Cappuccino

•  Problem 1: Load Water Circuit
• Milk Frother Issues

Model: Royal

Problem 1: To Turn off Descale signal:

1. Press Menu button once.

2. Press up arrow button until you read signal descale.

3. Be sure the * curser is flashing beside the wording signal descale.

4. Press the enter button.

5. Press the up arrow once until it reads off.

6. Press Enter once.

7. Press esc button twice

Problem 2: Insert Brew Group:

Drip Tray, Dregs Draw, Rails, Brew Unit

1. Open right hand side door.

2. Pull out drip tray.

3. Pull out dregs Draw.

4. Pull out Brew Unit.

5. Check to make sure brew unit is sitting on rails correctly

6. Push Brew Group home firmly.

Problem 3: Coffee too Cold:

Normally the temperature of cup of coffee is dictated by the temp of the milk, as 85% of drink consists of milk, the only way to increase the temp of milk is to restrict the flow of milk rushing through the Milk froth unit, like a small clamp to squeeze the tube. Other options include warm up cup with cup warmer on top of machine, or increase the coffee temp itself.

To increase Coffee Temp:

1. Go to menu, press once.

2. Press the up button until you get to:

•  Temp S coffee ( small coffee) or

•  Temp Coffee (medium size coffee) or

•  Temp L coffee (large coffee)

3. Press enter once.

4. Press up button until get to:

•  High

•  Medium

•  Maximum

5. Press enter

6. Press escape twice

Problem 4: Machine dumping dry coffee puk’s:

Normally this is caused by the brew unit straining too much and gives up, dumping the coffee!

Two reasons for this:

Brew Unit is Dry of grease:  re-grease Brew Unit

Machine grinding too much coffee: one possible way to fix this is to: Adjust coffee doser to the minus or adjust the coffee doser.
If this does not work contact your nearest service center.

Problem 5: Empty Dregs Draw:

Sometimes you empty the dregs draw, three coffees later the machine asks you to empty the dregs Draw again?

The reason for this is that the machine counts every coffee shot, after 30 shots the machine requires you to empty the Dregs Draw, it doesn’t know you just did it three coffee’s ago

To get rid of empty Dregs Draw signal:

• Take out Draw for 15 seconds, making sure to have the machine turned on and the right hand side door closed, this is to insure the machine power is on, therefore knows the draw has been out for 15 seconds.

Problem 6: No Power:

1. Check that the switch on left hand side of machine (Pic) is turned on. 

2. Check that power is going to that particular appliance outlet by plugging in another appliance in same socket. 

3. Check to make sure that door on right side of machine is closed. 

4. Failing all this bring the machine in to your service agent 

Problem 7: Says water tank empty, when clearly full:

When the water tank is full, the grey magnet in the water tank will float, when tank is empty the magnet will sink, this activates a switch inside the machine, then informing you via the screen to re-fill water tank.

When the float is faulty the magnet will sink.

Problem 8: Empty Dregs Draw

Sometimes you empty the dregs draw, three coffees later the machine asks you to empty the dregs Draw again?

The reason for this is that the machine counts every coffee shot, after 30 shots the machine requires you to empty the Dregs Draw, it doesn’t know you just did it three coffee’s ago

To get rid of empty Dregs Draw signal;

•  Take out Draw for 15 seconds, making sure to have the machine turned on and the right hand side door closed, this is to insure the machine power is on, therefore knows the draw has been out for 15 seconds.

Problem 9: Coffee Beans Empty:

On The Royal range if it says coffee beans empty and obviously there are beans in the hopper, then it will normally be a case of moisture has gotten onto the beans and blocked or even rusted the blades.

Bring to your nearest service agent.

Problem 10: Coffee coming out too slow:

There could be a couple of reasons for this,

The coffee grinds are set too fine,  try adjusting grounds more course

Someone may have put a fine grade of pre- ground coffee into the pre-grounds Shute

Because of this, the brew unit metal shower may have become slightly blocked.

It is better to have the coffee come out slow as opposed to fast, as this provides better extraction of the coffee

Problem 11: Machine says Ventilate:

This can sometimes happen after machine has been shifted, run out of water, coffee too fine or somehow an air pocket has been created inside the pump.

1. Fill up water tank.

2. Push the water button and let water run for approx 1 Minute.

Sometimes you may need to do this a couple of times!

If problem persists call your service agent.

Problem 12: Milk Frother Issues

It is very important to regularly clean out the milk frother attachment for hygiene purposes and also to prevent mechanical failures.

• At regular intervals throughout the day place the milk tube in a glass of water, turn on the milk frother and flush water through the attachment until it runs clear.

• At the end of each day flush your milk frother with the Cafetto milk frother sanitizing cleaner. (Follow instructions on back of the bottle.)

• Make up solution with 20ml of Milk Frother Sanitizing Cleaner in 300ml of warm water.

• Insert milk frother suction tube into solution and run for 2 cleaning/flush cycles.  Press the automatic milk frother.

• Remove tube from solution and place in container of clean water.  Run for 2 flush cycles.

• You can also remove the Milk frother attachment and clean with Hot Water.

MILK FROTHER - TROUBLE SHOOTING

Nine times out of ten you can solve any issue with the automatic Milk Frother yourself by following the steps below.

If the milk frother is not sucking milk up but is creating steam, check the following:

• The plastic pin is still intact

• As in Picture on right, wire placed up into assembly to clear hole of milk residue.

• The milk frothing unit has been assembled correctly:

• The lid of the unit has been firmly secured and the black seal has not been jammed.

• The indentation on the lid of the unit is around the milk pin and the hose clip is facing forward.

• The milk frothing unit is pushed into the machine, as far as it will go.

• The white rod sticking out the side of the machine is screwed on tightly. (There should also be 2 black o-rings on the white rod)

• The Milk frothing Unit is pushed completely on to the white Rod.

• The milk frothing unit and tube are completely clean, including clearing out the air hole with the metal pin provided (see picture in cleaning instructions).

• If none of the above suggestions work, contact us.  If you hear hissing coming from inside the machine or puddles are forming under the machine,

• Contact us ASAP on 0800 377 737.

Model: Incanto

Problem 1: Machine says Ventilate:

This can sometimes happen after machine has been shifted, run out of water, coffee too fine or somehow an air pocket has been created inside the pump.

1. Fill up water tank.

2. Turn water dial and let water run for approx 1 Minute.

Sometimes you may need to do this a couple of times!

If problem persists call your service agent.

Problem 2: Coffee coming out too slow:

There could be a couple of reasons for this,

The coffee grinds are set too fine,  try adjusting grounds more course

Someone may have put a fine grade of pre- ground coffee into the pre-grounds shute

Because of this, the brew unit metal shower may have become slightly blocked.

The SBS dial on the coffee dispenser is turned too far to the right.

It is better to have the coffee come out slow as opposed to fast, as this provides better extraction of the coffee

Problem 3: Milk Frother Issues

Check that black plastic insert has not being pushed up inside the chrome pannerellos, it should be sticking out the end of the pannarello by approx 2mm as in the picture.

There is a small hole at the top of the chrome pannarello that needs to be clear, you can do this with a pin, being careful not to make the hole any larger than it already is.

Check to make sure two o-rings are in place, as in the picture

Model: SG200/Rubino Vending Machine

Problem 1: 05 Error or no water

This can sometimes happen after machine has been shifted, run out of water, coffee too fine or somehow an air pocket has been created inside the pump.

1. Open up door, place blue key into the lid interlock switch, machine will then power up with door open.

2. Push the small red button inside the door P2 maintenance, LCD will read maintenance.

3. Push the bottom right hand drink button on the outside of the machine.

4. The machine will reset.

5. Press the P1 then P2 inside the door and run the pumps, this should clear any airlocks.

Model: Idea Cappuccino

Problem 1: Load the circuit

Press the hot water button until sign goes away, if this does not happen look for any obvious reasons why the water is not being supplied to the machine .

Problem 2: Milk Frother Issues

Following steps from 1 to 10

1. Slide off chrome M/F cover

2. Detach milk connection

3. Pull off Cappucinatore by pulling towards you turning slight angle to the right.

4. Place Cappucinatore on to bench

5. Detach Cappucinatore securing latch

6. Pull out Froth regulator, check hole is clear in stem.

7. Pull out Temp regulator.

8. Pull off Cappucinatore lid.

9. Clean out steam hole with No.8 wire

10. Detach milk spout extension

Soak all parts over night in milk line solution.

To re-assemble follow steps from 10 to 1